top of page

Privacy Policy for the App PaperChill

If you are looking for the website's privacy policy you can find it here:

1.                 General information

(1) We provide you with our app Paperchill, which you can download to your end device. In the following, we inform you about the processing of your personal data when using our app. Personal data is all data that can be related to you personally, e.g. name, address or email address. 

(2) The controller pursuant to Art. 4 No. 7 EU General Data Protection Regulation (GDPR) is Knowlix GmbH, represented by its Managing Director Mr. Peter Meier, Bahnhofstr. 17, 82327 Tutzing, E-Mail:, Website: If you have any questions about data protection, please contact us by e-mail or post. You can reach us at the above-mentioned e-mail address or at our postal address with the addition "data protection".

2.                Processing of personal data when contacting us

In the event that you contact us, the data you provide (your e-mail address or your postal address, your name if applicable and other contact data) will be stored by us in order to answer your questions and to conduct any further necessary correspondence. We delete the data accruing in this context as soon as your enquiry has been conclusively processed. This is the case when it can be assumed that your request has been comprehensively dealt with. If there are legal retention periods, the data will remain stored, but we will restrict the processing. The legal basis for this processing of your personal data is, depending on the type of contact, either Art. 6 para. 1 lit. b GDPR or Art. 6 para. 1 lit. f GDPR.

3.                 Processing of personal data when using our app

(1) When you download the app, the required information is transferred to the app store, i.e. in particular the user name, email address and customer number of your account, time of download, payment information and the individual device identification number. In addition, the app store independently collects various data and provides you with analysis results. We have no influence on this data processing and are not responsible for it. We only process the data insofar as it is necessary for downloading the mobile app to your mobile device.

(2) The app is loaded onto your end device and can be used locally and without access to the Internet. When you use it, no personal data is collected by us or forwarded to us from your end device.

(3) In order to enable the transfer of documents into the app, you have the option of either scanning them or transferring them into the app from a document stock already available in the media library of your end device or in your personal cloud or granting the app access to your respective media library. In this case, the app needs access to your camera or your media library or a connection to your cloud. You can make or change these settings when configuring the app for the first time or at any later time. The app only checks locally on your end device whether the files to which you have granted access are documents. We do not gain any knowledge of your data and documents that are located in your media library or your cloud. Please note that we have no control over the transfer of data and documents in your cloud or media library to Apple and therefore to countries outside the European Union (EU) or the European Economic Area (EEA). Whether you allow this depends on the privacy and data protection settings you have made in your terminal device.

(4) If you use the optional e-mail module, there is also a data exchange with Microsoft for the purpose of authentication, which we map via AWS. No content data is transmitted to AWS and/or Microsoft. Only the data processing required for the authentication process takes place.

(5) The legal basis for the processing of your personal data in connection with the use of the app is Art. 6 para. 1 lit. b GDPR.

(6) PaperChill is ad-free. However, we do run advertising on the internet to promote PaperChill. To measure the effectiveness of such ads, we use the Adjust SDK. We have deliberately disabled all mechanisms for tracking individual persons and collecting personal data. We only receive general statistical usage data via Apple's SkAdNetwork mechanism. Thus, we only receive information about the effectiveness of individual advertising campaigns; not about the usage behavior of individual, identifiable persons by us.

4.                Processing of personal data for error analysis

(1) If you report errors via the app, we may ask you to provide us with selected documents for error analysis in order to improve the functionality of the app. If you give us your consent, the selected documents will be transferred to one of our servers and analysed there. 

(2) As part of the error analysis, we anonymise all personal data contained in your documents immediately after receipt of the respective documents. Therefore, please always check carefully whether you really want to make the documents available to us, as we can no longer assign the documents to your person after they have been anonymised.

(3) The data provided as part of the error analysis is processed exclusively on servers in Germany. These are operated by AWS in Frankfurt am Main. The required data protection documents have been concluded with AWS.

(4) The provision of documents for error analysis is voluntary. If you decide not to do so, this will not affect the scope of use of the app and you will not experience any disadvantages. However, no benefits, consideration or other advantages are associated with the provision of documents for error analysis. 

(5) The legal basis for the processing of your personal data resulting from the error analysis is your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you can generally revoke with effect for the future.

5.                 Your rights

(1) You have the following rights in relation to personal data relating to you:

  • Right of access: You have the right to obtain information about personal data concerning you within the scope of Art. 15 GDPR. 

  • Right to rectification: Insofar as personal data concerning you is incorrect, you have the right to demand that we correct it without delay in accordance with Art. 16 GDPR.

  • Right to erasure: Under the conditions set out in Article 17 of the GDPR, you have the right to request the erasure of personal data concerning you. In particular, you have the right to erasure if the data in question are no longer necessary for the collection or processing purposes, if the data storage period has elapsed, in the event of an objection or unlawful processing.

  • Right to restriction of processing: In accordance with Article 18 of the GDPR, you have the right to request that we restrict the processing of your personal data. In particular, you have the right to restriction of processing if the accuracy of the personal data is disputed between you and us; in this case, you have the right for a period of time necessary to verify the accuracy. The same applies if the successful exercise of a right of objection is still disputed between you and us. You also have this right in particular if you have a right to erasure and you request limited processing instead of erasure.

  • Right to data portability: In accordance with Art. 20 GDPR, you have the right to receive from us the personal data concerning you that you have provided to us in a structured, common, machine-readable format.

  • Right to withdraw consent: If we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time in accordance with Art. 7 para. 3 GDPR. This has the consequence that we may no longer carry out the data processing based on this consent in the future. However, the revocation of consent does not affect the lawfulness of the processing until the time of revocation. In addition, we would like to point out once again that we anonymise all documents that you provide to us for error analysis immediately after we receive them. An assignment to your person is then no longer possible, so that documents cannot be found and deleted in the event of a revocation.

·       Right to object to data processing: You have the right to object to the processing of personal data concerning you at any time under the conditions of Art. 21 GDPR. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

In order to exercise these rights, a request is required from you, to be sent either by e-mail or by post to the address given above. 

(2) In accordance with Art. 77 GDPR, you also have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data by us.

The data protection supervisory authority responsible for us is:

Bavarian State Office for Data Protection Supervision (BayLDA) 
Promenade 18 
91522 Ansbach

Phone: +49 (0) 981 180093-0 
Fax: +49 (0) 981 180093-800 

6.                Amendment of the data protection notice

(1) In the context of the further development of data protection law as well as technological or organisational changes, our data protection information is regularly reviewed for the need to adapt or supplement it. You will be informed of any changes. 

(2) This data protection notice is current as of August 2023.

bottom of page